Our return policy window is 30 days from the date of purchase. Custom engraved products cannot be returned for a refund, as all sales on custom engraved products are final.
To be eligible for a return, your item must not be used, washed, rinsed, or damaged in any way and must be in the same condition and packaging that you received it in. Customer is responsible for the return shipping cost and packaging to ship it back to us in.
To complete your return, we require a receipt, proof of purchase, or order number. Please ensure this is sent back to us along with your product.
To return your product, please mail it back to us at:Ice Shaker Returns
2895 Market Loop
Southlake, TX 76092
If you are shipping an item over $75 back to us, we recommend using a trackable shipping service or purchasing shipping insurance as we do not guarantee that we will receive your returned item.
Once your return is received, it will be inspected to confirm it has not been used and is in proper condition. If your item is approved for refund, we will send you an email letting you know when we have refunded the item. The refund will be processed and automatically applied back to your original method of payment and should show up in the account within 7 business days.
If your item is not approved for a refund, we will send you an email explaining why your item was rejected for a refund.
LATE OR MISSING REFUNDS:
If you've received a refund approval email from us and you haven't received your refund within the 7 business days, please contact your specific bank. Most banks have a processing time before a refund is posted back into your account.
If you've done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org and we will look into it.
If you have any other questions about our return or refund policy, please contact us at email@example.com.