Frequently Asked Questions

Hopefully we'll be able to answer your questions before you need to ask.  In case your question is not addressed below, we would love to answer it for you. If this is the case, please send us an email at You will be hearing back from a customer service representative within one business day.

What features make your bottles/tumblers different from one another?

Are Ice Shaker bottles/tumblers dishwasher safe?

Our bottles and tumblers are top rack dishwasher safe.  We do however recommend that you use low heat drying.  Lids are dishwasher safe however, there is a rubber seal inside of our 36oz & 26oz Shaker lids and our 26oz Flex lids that may need to be removed and cleaned from time to time.  To do this, simply use a butter knife(or similar dull object) and gently pry the seal out.  Wash the seal and insert it back into the bottom of the lid. When you do this, be sure that the seal is not twisted and is sitting flat to ensure that there will not be any leakage.

NOTE*Bottles and tumblers with a patterned design should be washed by hand only to prevent discoloration of the pattern.

How can I customize my Ice Shaker?

We make customizing your Ice Shaker easy and we would love to add that personal touch to your bottle or tumbler.  All customizations are done using a state-of-the-art laser that will leave a permanent engraving on your bottle/tumbler.  Engravings will not fade, rub off or chip...EVER!  Take a look at our custom shop here and let us make it extra special today.  If you don't see a particular color bottle/tumbler in the custom shop, we are unable to engrave on it at this time.  Please allow 3-5 business days for processing on custom orders prior to shipment.  If faster processing times are required, please contact us at and we can fast-track it for a nominal fee. 

How long will my Ice Shaker keep my drink cold?

Up to 30 hours! Our bottles and tumblers work. Period...So does science.  The amount of ice and the temperature of the liquid you put into your Ice Shaker will affect how long your drink stays ice cold.  To maximize the effectiveness of your Ice Shaker, we recommend filling it up with ice and pouring already-cool liquid into it.  If minimal ice is used or warm/room temperature liquid is poured in, a lot of the ice will immediately melt before the cup even gets the chance to show off it's insulating abilities!

Which bottles/tumblers are best for hot drinks?

What is the difference between the Shaker Bottle and Flex Bottle?

Great question!  In short, the difference is in the lids.  Both bottles feature the same 26oz insulated cup. Our Shaker bottles feature spill/leak proof, pop-top style lids with removable agitator. The patented agitator can be used to silently and seamlessly blend nutrition shakes, infuse your drink with fresh fruit and strain ice(no more clogged spouts!). They are best suited for cold nutrition shakes, water and sports drinks.  

Our Flex bottles feature our unique Flex Lids which offer TWO ways to sip.  There is an edge drinking hole-similar to a traditional coffee cup as well as the option to sip from a removable straw(included). Both edge drinking hole and straw port can be sealed so there is no need to worry about spills/leaks while on-the-go!  Flex lids DO NOT feature our removable agitator.  Our Flex bottles are great for both hot and cold beverages including coffee, water, tea, smoothies and carbonated drinks.  

Are the shaker lids and flex lids both compatible on the 26oz cup?

YES!  If you are having trouble deciding between the Flex bottle and Shaker bottle, you can always choose one and buy the alternate lid separately.  Additional lids are available here.  Please refer to previous question for an overview of what makes the lids different.

How long does processing and shipping take?

We are sticklers for fast shipping so we do our best to get non-custom orders shipped out within 24 hours from the time they are placed.  Weekend orders are the exception(we are spending time with our families) but, we will get those out the following Monday.  Custom orders may take up to 5 business days to process.  Once shipped, both standard and custom domestic orders will take between 2-4 business days to be delivered.  You will receive real-time tracking information for all orders placed as soon as they leave our warehouse.

Do they all fit in standard cup holders?

Only our Stemless Wine Tumblers will not fit in a cupholder.  ALL of our other bottles and tumblers will. Yes, this includes the 36oz Ice Shaker bottle!

What makes Ice Shaker different from any of the other insulated bottles out there?

We know that you have A TON of options out there when shopping for an insulated bottle.  At Ice Shaker, we're innovators in the insulated drink-ware space. We offer superior functionality, performance and unique style that you just won't find elsewhere.  We believe that a relationship between a company and customer shouldn't begin and end with a purchase.  We focus on delivering value beyond just premium drink-ware by offering helpful articles, recipes, workout routines and entertaining content through email and social media.  On top of that, our customer service is second to none offering FAST and FRIENDLY responses to any questions and concerns you may have before, during and after your purchase.  

My plastic shaker cost $15, why would I pay more for an Ice Shaker bottle?

This is one of our FAVORITE questions!  We know that plastic shaker bottles are cheap in price...which typically translates to cheap quality.  The average life of a plastic shaker bottle is only 2 MONTHS!  In many cases shorter because one missed wash can ruin it for good.  You won't have this problem with your Ice Shaker bottle. In fact, it's likely that the Ice Shaker is the LAST bottle you'll ever NEED.  It won't absorb odor, it's rugged and it's much more than just a shaker bottle. Use it for shakes(of course), water, sports drinks or even adult spirits(only if you're over 21) and, it will keep them all ice cold for hours without breaking a sweat...literally, our bottles will never condensate.  So, you could spend 15 bucks up to 6 times in a year OR you could pay a little more up front and never have to worry about spending money on a shaker bottle again.

Where will my Ice Shaker be shipped from?

All of our products ship from our headquarters located in Southlake, TX.

An item I want is out of stock. How can I be informed when it returns?

If an item you want is out of stock, simply click on the Red "Notify Me When Available" button on the product page, put in your email address, and as soon as we get it back in stock you will receive an email letting you know!

Do you offer wholesale?

We sure do!  We offer wholesale on both custom and non-custom orders.  To learn more about purchasing wholesale from us, please click HERE to be directed to our wholesale information page. You will find that we make purchasing wholesale from us quick and easy. If you're interested in placing a custom wholesale, you won't find anyone with turnaround times as lightning fast as ours!  

What is your return policy/warranty?

We offer a limited, 30-day product return policy.  If at any time during the 30 day period you decide you no longer want your Ice Shaker, simply send the UNUSED product back to us and we'll refund you in full once we receive it.  Let us reiterate...UNUSED product.  We will not accept products that have been used. If you return a used product, we will deny the refund and provide photograph documentation via email citing why we cannot accept the return.  If you are unhappy with your used product due to performance/functionality/cosmetic reasons, please contact us at We will address the issue and take necessary actions to correct the problem.

All of our products (unless otherwise stated) come with a limited Lifetime warranty on manufacturer defects.  This would include anything that breaks or fails from normal use.  It does not include damage or dents from dropping the bottles or breaking the straws.  If parts are broken from accidental drops, we do offer replacement accessories Here. Lids are limited to a one year warranty from manufacturer defects. 

How do I track my package?

When your product is shipped, a tracking number will be emailed to you.  You can simply click on the tracking number and it will direct you to the correct website to track the package.  For domestic shipments, we ship with USPS and FedEx.  

For International purchases we currently ship with FedEx.  If you choose to ship with FedEx Cross Borders, please track the package by clicking the tracking number or visiting:  

Please note that due to covid-19 a lot of our packages are not being scanned in until the day they are being delivered to you.  If you receive a tracking number, your package will ship out within the next 24 hours regardless if the tracking is showing a scan in or not.   We do not have any further tracking information than what is being shown on the carrier's websites.

International Tracking

For International purchases we currently ship with FedEx.  If you choose to ship with FedEx Cross Borders, please track the package by clicking the tracking number or visiting:

Our process: For international orders we use consolidated shipping.  This means that your package WILL NOT scan in until it reaches the consolidation center, which may take a couple of days.

Please do not be alarmed if your package is still showing that it is in "Pre-Shipment" a day or two after you receive your tracking notification. Rest assured that your package is on it's way and will be updated with shipping progress once it reaches the consolidation center.

NOTE* Though your package will be shipped via FedEx, once it reaches it's destination country it will be transferred to and delivered through your local mail carrier.

Please note that due to covid-19 a lot of our packages are not being scanned in until the day they are being delivered to you.  If you receive a tracking number, your package will ship out within the next 24 hours regardless if the tracking is showing a scan in or not.   We do not have any further tracking information than what is being shown on the carrier's websites.

Do I need to purchase shipping insurance?

We offer shipping insurance at checkout.  If you purchase shipping insurance, it will protect you against lost, stolen or damaged packages.  If your package is lost of stolen, we ask that you wait at least 3 days before contacting us to make sure the package is indeed lost or stolen and wasn't just incorrectly marked as delivered.  If the package is damaged, please contact us asap and we will be happy to send out a replacement.  

What is Afterpay?

Buy now, PAY LATER! You will notice when you checkout that there is an option to pay using Afterpay. Afterpay allows our shoppers to break down their cart total into 4 interest free payments. The process is very simple and it allows our shoppers even more freedom when purchasing from us.  Simply select Afterpay as your payment method and click "Complete Order". You will be redirected to Afterpay North America to securely enter payment information and see your payment terms and amounts.  Afterpay will automatically notify you when your next payment is due!

*Afterpay is available only to US Residents.

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the seller for orders under £135 to the UK and under €150 to the EU.

Ice Shaker Troubleshooting

Tips for your Ice Shaker

Shaker Lids-Listen for two clicks.

Our Shaker lids have a two-click system in place to ensure that your bottle only opens up when YOU want it to.  When closing your pop-top, be sure that you hear/feel two clicks.  If it only clicks once, it may look closed, but it is not sealed all the way.

I am having an issue with my bottle not performing as it should. What should I do?

Please contact customer service at  It may be a simple fix like adjusting the water temperature before filling.  On very rare occasions, it could be a manufacturing defect in which case we will correct the issue immediately.  Your satisfaction is our top priority.

Seal Maintenance

In most cases, you will never even have to think about your seal.  In the rare case that your seal does come out of your lid, or, you wish to remove it for any reason, simply use a dull, thin object to secure it back into place. Make sure that it is laying flat all the way around to ensure that it hugs the rim of the cup to keep it nice and sealed. NOTE*Occasionally your seal may require a little extra cleaning if it has been awhile since your bottle's last wash.

Odor after leaving protein in cups? 

If your cup is not washed out properly, the protein or any other food/drink will start to spoil and will cause odor.  The good thing is that our cups are made of a kitchen grade stainless steel and will not absorb the odor.  If you do leave protein in your cup for an extended period of time, please clean with warm water and soap or put the cup and lid in the dishwasher.  

Please note that the lids are made of plastic and if you are continuing to get an odor if will be from the lid and not the stainless steel bottles. If you continue to have issues with odor,  you may have to remove the seal and clean under the seal.  

Contact Us

In case we didn't answer your question above, please send us a message or call and we'll be happy to answer it for you.  
Our customer service hours are 8:00am to 4:00pm CST Monday through Friday.  Please feel free to call us during these hours at 817-329-6478 or email us at Please allow up to 1 business day for email responses.

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