We are sticklers for fast shipping, so we do our best to get non-custom orders shipped out within 24 hours from the time they are placed. Weekend orders are the exception (we are spending time with our families) but, we will get those out the following Monday.
Orders with custom engravings can take 3-5 business days to process before shipment.
Please ensure you enter the correct SHIP TO ADDRESS at checkout. Ice Shaker is not responsible for shipping errors due to incorrect or incomplete shipping addresses being entered during checkout. If an order is shipped to an incorrect, old, or incomplete address due to a customer error, and the package IS NOT returned to Ice Shaker, you will have to place a new order with the correct shipping address. Ice Shaker does not provide refunds due to customer errors at checkout. If a package IS returned to Ice Shaker due to an incorrect address, we will reach out to you directly for a correct ship to address and will reship your items at no extra charge.
There are some different options to choose from when shipping your order, which you can select towards the end of the checkout process after you enter your ship to address. For orders in the US, we ship via FedEx and USPS.
The shipping option you choose will depend on how fast your order gets to your once it's left our warehouse.
Shipping options include:
- Standard (4-7 business days): $7.99
- Home/Ground for smaller orders (2-4 business days): $2.99 - $4.99
- Express (2 business days): $11.95
We also offer Express Saver and Overnight, but the shipping price for these options will generate based on your ship to location and the weight of your order.
For international orders, we ship via FedEx, Passport, and APC. Shipping times and prices vary for all countries and will generate based on your ship to location and the weight of your order.
Please note that not all of these shipping options will always be available as they depend on your ship to location and weight of your order.
We get it. Placing an order on a new site you've never purchased from before can be scary. But rest assured! We are moving as fast as possible to get your order delivered to you. In the meantime, here's some Frequently Asked Questions when it comes to order processing & shipping.
Where will my order ship from?
All orders placed on Iceshaker.com process and ship from our warehouse facility in Southlake, TX.
How do I track my order once it's shipped?
When your order has shipped, a tracking number will be sent to the email you provided when placing your order. You can simply click on the tracking number in the email and it will redirect you to the correct website to track your package.
For domestic shipments, we ship via USPS and FedEx.
For international shipments, we currently ship via FedEx, Passport, and APC.
When you receive a tracking number, your package will ship out within the next 24 hours regardless of if the tracking number is showing a scan in or not. We do not have any further tracking information other than what is being shown on the carrier's website.
Do you ship internationally?
Yes! Please select your country in the dropdown at checkout.
How do I track an International Order?
For international orders, we use consolidated shipping. This means that your package will not scan in until it reaches the consolidation center, which may take a couple of days. Please do not be alarmed if your package is still showing that it is in "Pre-Shipment" status after you receive your tracking notification. Rest assured that your package is on its way and will be updated with the shipping progress once it reaches the consolidation center.
If your package is being shipped via FedEx, once it reaches its destination country, it will be transferred to and delivered through your local carrier.
When you receive a tracking number, your package will ship out from our facility within the next 24 hours regardless of if the tracking number is showing a scan in or not. We do not have any further tracking information other than what is being shown on the carrier's website.
Do I have to purchase shipping insurance?
You certainly do not have to purchase shipping insurance if you do not want to. However, there are "perks" if you do. If you purchase shipping insurance, it will protect you against lost, stolen or damaged packages. If your package is lost or stolen, we ask that you wait at least 3 days before contacting us to make sure the package is indeed lost or stolen and wasn't just incorrectly marked as delivered. If the package is damaged, please contact us asap and we will be happy to send out a replacement.
What is AFTERPAY?
Buy now, PAY LATER! You will notice when you checkout that there is an option to pay using Afterpay. Afterpay allows our shoppers to break down their cart total into 4 interest free payments. The process is very simple and it allows our shoppers even more freedom when purchasing from us. Simply select Afterpay as your payment method and click "Complete Order". You will be redirected to Afterpay North America to securely enter payment information and see your payment terms and amounts. Afterpay will automatically notify you when your next payment is due!
*Afterpay is available only to US Residents.
What is your return & refund policy?
We offer a limited, 30-day product return policy. If at any time during the 30 day period you decide you no longer want your Ice Shaker, simply send the UNUSED product back to us and we'll refund you in full once we receive it. Let us reiterate...UNUSED product. We will not accept products that have been used. If you return a used product, we will deny the refund and provide photograph documentation via email citing why we cannot accept the return. If you are unhappy with your used product due to performance/functionality/cosmetic reasons, please contact us at email@example.com. We will address the issue and take necessary actions to correct the problem.
Do you offer wholesale?
We sure do! We offer wholesale on both custom and non-custom orders. To learn more about purchasing wholesale from us, please click HERE to be directed to our wholesale information page. You will find that we make purchasing wholesale from us quick and easy. If you're interested in placing a custom wholesale, you won't find anyone with turnaround times as lightning fast as ours!
Got a question that didn't get answered above? We're here to help!
Our customer service hours are 8:00am to 4:00pm CST Monday through Friday. Reach out to us during these hours to get your questions answered.