We are sticklers for fast shipping, so we do our best to get non-custom orders shipped out within 24 hours from the time they are placed.  Weekend orders are the exception (we are spending time with our families) but, we will get those out the following Monday. 

Orders with custom engravings can take 3-5 business days to process before shipment.

Please ensure you enter the correct SHIP TO ADDRESS at checkout. Ice Shaker is not responsible for shipping errors due to incorrect or incomplete shipping addresses being entered during checkout. If an order is shipped to an incorrect, old, or incomplete address due to a customer error, and the package IS NOT returned to Ice Shaker, you will have to place a new order with the correct shipping address. Ice Shaker does not provide refunds due to customer errors at checkout. If a package IS returned to Ice Shaker due to an incorrect address, we will reach out to you directly for a correct ship to address and will reship your items at no extra charge.

There are some different options to choose from when shipping your order, which you can select towards the end of the checkout process after you enter your ship to address. For orders in the US, we ship via FedEx and USPS. 

The shipping option you choose will depend on how fast your order gets to your once it's left our warehouse.

Shipping options include: 

  • Standard (4-7 business days): $7.99
  • Home/Ground for smaller orders (2-4 business days): $2.99 - $4.99
  • Express (2 business days): $11.95

We also offer Express Saver and Overnight, but the shipping price for these options will generate based on your ship to location and the weight of your order.
For international orders, we ship via FedEx, Passport, and APC. Shipping times and prices vary for all countries and will generate based on your ship to location and the weight of your order.

Please note that not all of these shipping options will always be available as they depend on your ship to location and weight of your order.


We get it. Placing an order on a new site you've never purchased from before can be scary. But rest assured! We are moving as fast as possible to get your order delivered to you. In the meantime, here's some Frequently Asked Questions when it comes to order processing & shipping.

Got a question that didn't get answered above? We're here to help!


Our customer service hours are 8:00am to 4:00pm CST Monday through Friday. Reach out to us during these hours to get your questions answered.

By Phone


We're working hard to get your order to you as fast as possible and may not be able to answer the phone right away. If so, please leave a voicemail with your name & phone number, and a customer support representative will get back to you as soon as possible.

By E-mail

Our customer support representative works hard and has a lot of emails to respond to on some days. Please allow up to 1 business day for a response. We promise to answer your questions as fast as possible.